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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Rosco Solutions collects protects and uses personal data. Rosco Solutions is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Rosco Solutions Collect?
Rosco Solutions needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Rosco Solutions also has access to personal data that is generated over the Rosco Solutions network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Rosco Solutions may also collect financial information about Rosco Solutions customers and end users from third parties to enable Rosco Solutions to assess its risks in granting credit terms and contact information about organisations Rosco Solutions considers may be interested in Rosco Solutions products and services.
How Does Rosco Solutions Obtain Personal Data?
Rosco Solutions obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Rosco Solutions web site) from third party list brokers from resellers who pass on personal data to Rosco Solutions about end users and directly from the Rosco Solutions network.
How Does Rosco Solutions Use The Personal Data That It Holds?
Providing and Improving the Rosco Solutions Service
Most of Rosco Solutions use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Rosco Solutions may also use personal data to improve on the level and type of service Rosco Solutions offers to its customers. As part of this interest in improving the service provided Rosco Solutions may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Rosco Solutions may from time to time inform its customers end users and potential customers about Rosco Solutions and Rosco Solutions affiliate products and services and other information Rosco Solutions feels may be of interest. Customers and other recipients of information from Rosco Solutions may indicate at the time they first place an order with Rosco Solutions whether or not they wish to receive such information or at any later time by simply contacting Rosco Solutions.
To Whom Does Rosco Solutions Disclose Personal Data?
Rosco Solutions will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Rosco Solutions does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Rosco Solutions is under an obligation by law to disclose personal data or where Rosco Solutions has contracted with third parties to assist in providing services to Rosco Solutions customers such as for delivery installation and systems support services.
How Does Rosco Solutions Protect the Personal Data it Holds?
Rosco Solutions takes customer confidentiality and security very seriously. Rosco Solutions has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Rosco Solutions. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Rosco Solutions will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Rosco Solutions Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Rosco Solutions specific rights to access and rectify personal data held about them. These include the right to:
obtain from Rosco Solutions for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Rosco Solutions regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Rosco Solutions regarding the personal data held about them or has any other question about Rosco Solutions data privacy procedures they should send a letter to the directors of Rosco Solutions.
Policy Updates
As part of Rosco Solutions commitment to compliance with data privacy requirements and to reflect changes in Rosco Solutions operating procedures Rosco Solutions may the terms of this policy from time to time and will post the revised policy on this website.
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